Analysis Basic Emergency Obstetric and Neonatal on the QA Program in PONED Public Health Center X Bondowoso Regency

Abstract

Providing quality and satisfactory service to the patient is a claim that must be fulfilled by PONED Public Health Center as one of the government programs to reduce maternal and infant mortality. QA is a form of program to maintain the quality of a health center. The purpose of this research is to analyse the service of obstetric-basic emergency in the use of QA program. The research plan uses a qualitative approach with 4 informants comprising key informant, primary, and additional interviews. The results showed that QA's input variables have not been fulfilled and support the implementation of PONED. Service process variables have not been implemented according to guideline. Performance access output variables not optimal.