An Empirical Investigation of Organizational Citizenship Behavior (OCB): The Way to Improve Performance in Higher Education Institutions

Abstract

This study aims to determine the influence of OCB Variables, namely Altruism, Conscientiousness, Sportsmanship, Courtesy, and Civic Virtue on Employee Performance. ) and Elizabeth Situbondo Hospital employee performance. While the analysis of the data used is multiple linear regression with saturated sampling. Researchers obtained primary data through a questionnaire on 120 employees who worked at tertiary institutions. Using partial hypothesis testing (t test) and hypothesis testing simultaneously (F test). the results of the research and the results of hypothesis testing have shown that there are significant influences between OCB variables namely Altruism (X1), Conscientiousness (X2), Sportsmanship (X3), Courtesy (X4), and Civic Virtue (X5) as Independent variables simultaneously on employee performance.