A Survey of Patients and Nurses Satisfaction toward Patient-Centered Care (PCC) Implementation in Agricultural-Based Hospital Setting of Jember, Indonesia

Abstract

Background: Patient-centered care is a model of hospital-based health service and it is related to hospital service management and hospital accreditation assessment. Patients’ and nurses’ satisfaction is one of the indicators of health service quality in the hospital. Almost all of the hospitals in agricultural setting of Jember have been fully accredited (“Paripurna”). Aim: To identify the satisfaction of nurses and patients in agricultural-based hospital setting of Jember. Methodology: A descriptive explorative was used. Respondents in this study were 186 nurses and 168 patients and they was taken by using purposive sampling technique. The data was collected by using structured questionnaire. Results: The average of nurses’ satisfaction is 69,10 from a maximum value of 100 or most nurses were less satisfied. The average of patients’ satisfaction was 74,24 from a maximum value of 95 or most patients were less satisfied with health service at the hospital. Conclusion: Nurses’ and patients’ satisfaction in agricultural based hospital setting of Jember are still relatively low. Health service manager should improve nurses wellness and enhance of excellent health service to patients so that implementation of patient-centered care can run optimally and health service in hospitals become more excellent.