Application of Quality Management to Company Performance in Developing Country

Abstract

This study aims to analyze the quality management system in companies in developing countries. The population in this study are several companies engaged in the service sector. The sample used was 102 companies. The method used in analyzing data is using linear regression. The results of the study show that the application of a quality management system will affect the performance of employees in companies engaged in the service sector. The results of the study recommend that company leaders need to optimize qual ity management to improve company performance. In addition, management also needs to develop proactively the effectiveness with QMS managers on a periodic basis so that they are able to find out the needs and solve problems faced with changes in the competitive environment.