Transformasi Nilai dalam Pelayanan Publik (Kajian Teoritis Dalam Perspektif Manajemen Publik)

Abstract

Public service is a need that must be available to the community at large in various aspects of life. Public service demands that are more satisfaction oriented have not been fully met by the government, this is due to the failure of the government to carry out the transformation of values inherent in public services. Old values that are more oriented to power (status quo) and the interests of the group are still dominant, the weakness of making arrangements in a system of services that are less professional or failing to establish working relationships between service actors (government, private and community) so that public services are still neglected. The transformation of values is an effort to change the old values in the implementation of highly bureaucratic services to new values that are more democratic and humanistic so as to provide satisfaction to the public in good governance based on agreements and beliefs as outlined in the traditions / habits of public service.