Pengaruh Elemen-Elemen Healthcare Service Quality (HCSQ) Terhadap Kepuasan Pasien Rumah Sakit Bina Sehat Jember

Please use this identifier to cite or link to this item: https://repository.unej.ac.id/xmlui/handle/123456789/88544

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DC Field	Value	Language
dc.contributor.author	Nugraha, Kristian Suhartadi Widi	-
dc.contributor.author	Suryaningsih, Ika Barokah	-
dc.contributor.author	Paramita, Cempaka	-
dc.date.accessioned	2018-11-28T02:59:23Z	-
dc.date.available	2018-11-28T02:59:23Z	-
dc.date.issued	2018-11-28	-
dc.identifier.issn	1978-3108	-
dc.identifier.uri	http://repository.unej.ac.id/handle/123456789/88544	-
dc.description	Bisma: Jurnal Bisnis dan Manajemen, Vol. 12, No. 3 September 2018 [https://jurnal.unej.ac.id/index.php/BISMA]	en_US
dc.description.abstract	The purpose of this study is to analyze the effect of Health Care Service Quality (HCSQ) elements, that consist of physical environmental quality and interaction quality, on patient satisfaction in Bina Sehat Hospital, Jember. The population was the patient of Bina Sehat Hospital. Using purposive sampling technique, the sample consisted of 100 respondents. Data were analysed using multiple linear regression. The results showed that partially and simultaneously, physical environmental quality and interaction quality had a positive significant effect on patient satisfaction.	en_US
dc.language.iso	id	en_US
dc.subject	HSQC	en_US
dc.subject	interaction quality	en_US
dc.subject	patient satisfaction	en_US
dc.subject	physical environmental quality	en_US
dc.title	Pengaruh Elemen-Elemen Healthcare Service Quality (HCSQ) Terhadap Kepuasan Pasien Rumah Sakit Bina Sehat Jember	en_US
dc.type	Article	en_US
Appears in Collections:	LSP-Jurnal Ilmiah Dosen

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