ANALISIS KAUSAL UNTUK JENIS LAYANAN INTERNETI-Direct PADA PT.TIGATRA KOMUNIKATAMA

Abstract

As a quality service improvement step, PT. Tigatra Komunikatama (3GNet) need information that become problem root cause that customer often complaints. There is a need of causal analysis to find the problem root cause as a base reason to solve and avoid the problem/failure. FTA and WBA is fault analysis that can be used to meet the needs of problem root cause information. The author did Estimated Causal Analysis (ECA) for complete information by consolidating data and information from the team NS (Network Service).