Please use this identifier to cite or link to this item:
https://repository.unej.ac.id/xmlui/handle/123456789/116939
Full metadata record
DC Field | Value | Language |
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dc.contributor.author | LESTARI, Evi | - |
dc.contributor.author | SULARSO, Raden Andi | - |
dc.contributor.author | SUROSO, Imam | - |
dc.contributor.author | IRAWAN, Bambang | - |
dc.contributor.author | AFANDI, Mochammad Farid | - |
dc.contributor.author | SUSANTO, Arnis Budi | - |
dc.date.accessioned | 2023-06-15T05:48:24Z | - |
dc.date.available | 2023-06-15T05:48:24Z | - |
dc.date.issued | 2023-06 | - |
dc.identifier.uri | https://repository.unej.ac.id/xmlui/handle/123456789/116939 | - |
dc.description.abstract | This study aims to examine the effect of service quality with the CARTER model on satisfaction and how it builds customer loyalty. This research was conducted in Indonesia with a population of all customers of Bank Syariah Indonesia The sampling technique in this study is by considering the criteria, namely, respondents are active bank customers who have had a account for at least 3 months. The data analysis technique in this study uses SEM analysis. The results show that the CARTER model has a significant influence on satisfaction , and satisfaction has a significant influence on customer loyalty. In addition, satisfaction has a mediating role on the effect of CARTER model service quality on loyalty. | en_US |
dc.language.iso | en | en_US |
dc.publisher | GENERAL MANAGEMENT | en_US |
dc.subject | Servis Quality | en_US |
dc.subject | Carter Model | en_US |
dc.subject | Customer Loyalty | en_US |
dc.title | The Effect of Service Quality Based on The Carter Model on Bank Customer Loyalty | en_US |
dc.type | Article | en_US |
dc.identifier.validator | reva | en_US |
Appears in Collections: | LSP-Jurnal Ilmiah Dosen |
Files in This Item:
File | Description | Size | Format | |
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FEB_JURNAL_The Effect of Service Quality Based on The Carter Model on Bank Customer Loyalty.pdf | 729.85 kB | Adobe PDF | View/Open |
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