The Role of Organizational Citizenship Behavior in Mediating the Relationship Between Organizational Culture and Job Satisfaction with Employee Performance

Abstract

The role of private universities in the intellectual life of the nation is very meaningful. This is evidenced by the increasing number of private universities participating in improving higher education in Indonesia. Until 2019, the number of private universities in Indonesia that took part in the intellectual life of the nation was around 3,129 units. This study aims to analyze the effect of organizational culture and job satisfaction on organizational citizenship behavior and employee performance at the University of Muhammadiyah Jember. The population in this study were permanent employees of the University of Muhammadiyah Jember, amounting to 113. The determination of the sample was based on the Slovin formula and the respondents were 53 employees. Test the reliability and validity of the data used to measure the measuring instrument used in the form of a questionnaire. Data analysis in this study used path analysis. The results showed that: (1) there was a positive and significant influence of organizational culture on OCB behavior (with a significance level of 0.004); (2) there is a positive and significant effect of job satisfaction on OCB (with a significance level of 0.013); (3) there is a positive and significant effect of organizational culture on performance (with a significance level of 0.034); (4) there is a positive and significant effect of job satisfaction on employee performance (with a significance level of 0.02); and (5) there is a positive and significant effect of the OCB variable on employee performance (with a significance level of 0.00).