Aplikasi Metode Quality Function Deployment (QFD) untuk Meningkatkan Mutu Gula Merah di PT. PP London Sumatra Indonesia Tbk

Abstract

Brownis sugar is product of processed coconut sap (cocos nusifera lim) which is heated until it becomes lump of sugar. Brown sugar is usually used as a swetener for roods and beverges, but brown sugar has hdroscopic properties (bsorbs water) so that sugar is easily dmaged. This problem also experienced by brown sugar produced by farmers t PT. PP London Sumatra Indonesia Tbk. Quality improvement is needed to improve the quality of brown sugar. This study aims to determine the specifictions of the desire and level of consumer satisfaction on brown sugar using the Quality Function Deployment (QFD) metod.