| dc.contributor.advisor | Inti Wasiati | |
| dc.contributor.advisor | Boedijono | |
| dc.contributor.author | Yowan Anggi Santoso | |
| dc.contributor.author | Inti Wasiati | |
| dc.contributor.author | Boedijono | |
| dc.date.accessioned | 2016-01-21T00:56:27Z | |
| dc.date.available | 2016-01-21T00:56:27Z | |
| dc.date.issued | 2015 | |
| dc.identifier.uri | http://repository.unej.ac.id/handle/123456789/71812 | |
| dc.description.abstract | This research aimed to describe the quality of public service in birth certificate making at Department of Population and
Civil Regristration, Jember Regency. This research included in decriptive research with quantitative approach. The
researcher used multi item scale which was as ServQual in data analysis. The result of the research which was conducted
to 97 respondents could be generally concluded as Good. Based on the ServQual calculation result it was positive 6 (+6),
which meant that the hope of society was completed, four from 5 dimensions got positive value (+), except for reliablity
dimension got negative value (-) that was -11 | en_US |
| dc.language.iso | id | en_US |
| dc.publisher | UNEJ | en_US |
| dc.subject | quality, public service, birth certificate making | en_US |
| dc.title | KUALITAS PELAYANAN PUBLIK DALAM PEMBUATAN AKTE | en_US |
| dc.type | Article | en_US |
