| dc.description.abstract | This research aimed to describe the performance of PT Pos Indonesia (Persero) using
Balanced Scorecard by descriptive, quantitative method. Primary data were analyzed
through the average of the total indicators contained in each question, and secondary
data were analyzed based on ratio analysis. The research method is an activity aimed at
obtaining the truth of scientific knowledge, through the established procedure. Research
should be conducted carefully and thoroughly, so that the results obtained are right and
the activities should be undertaken carefully to determine the type of data, data sources,
methods of data collection, the research purpose and techniques of data analysis. The
results showed that the financial perspective had a score of 60%, customer perspective
had a score of 8.8%, internal business process perspective had a score of 10%, and
learning and growth perspective had a score of 15.5%. To further improve the
performance of PT. Pos Indonesia (Persero) Jember in the future, it is necessary to pay
attention on the aspects of capability of information system, employee capability and
customer satisfaction. | en_US |
