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dc.contributor.advisorSupranoto, Suji
dc.contributor.authorWahyu Pramudya
dc.contributor.authorSupranoto, Suji
dc.date.accessioned2016-01-20T04:03:31Z
dc.date.available2016-01-20T04:03:31Z
dc.date.issued2015
dc.identifier.urihttp://repository.unej.ac.id/handle/123456789/71756
dc.description.abstractThis research aimed to describe the performance of PT Pos Indonesia (Persero) using Balanced Scorecard by descriptive, quantitative method. Primary data were analyzed through the average of the total indicators contained in each question, and secondary data were analyzed based on ratio analysis. The research method is an activity aimed at obtaining the truth of scientific knowledge, through the established procedure. Research should be conducted carefully and thoroughly, so that the results obtained are right and the activities should be undertaken carefully to determine the type of data, data sources, methods of data collection, the research purpose and techniques of data analysis. The results showed that the financial perspective had a score of 60%, customer perspective had a score of 8.8%, internal business process perspective had a score of 10%, and learning and growth perspective had a score of 15.5%. To further improve the performance of PT. Pos Indonesia (Persero) Jember in the future, it is necessary to pay attention on the aspects of capability of information system, employee capability and customer satisfaction.en_US
dc.language.isoiden_US
dc.publisherUNEJen_US
dc.subjectperformance, balanced scorecarden_US
dc.titleKINERJA PT POS INDONESIA (PERSERO) JEMBER DENGAN MENGGUNAKANen_US
dc.typeArticleen_US


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