| dc.description.abstract | Public service, according to Decree of Minister of State Apparatus
Empowerment No. 25 of 2004, is all service activities undertaken by public service
providers as an effort of meeting the needs of service recipients. Student satisfaction
can be a measure whether a service can be said good or not. This research aimed to
describe the level of student satisfaction toward student services at the Faculty of
Social and Political Science, University of Jember by using public satisfaction index
and the method used was descriptive-quantitative. The results showed that the student
services were good, but in some sub-indicators, i.e. the level of service procedure
simplicity, the level of ease in managing and fulfilling service requirements, the level
of fairness in providing the services, the level of hospitality and friendliness of service
personnel, the level of clarity of the service schedule, indicated not very good. Thus, it
can be suggested that the increase in service quality through well-established and
quality human resources (HR) be mainained and even increased in an effort of
providing services for student satisfaction. | en_US |
