| dc.contributor.author | Angga Alif Pradana | |
| dc.date.accessioned | 2014-11-10T03:31:15Z | |
| dc.date.available | 2014-11-10T03:31:15Z | |
| dc.date.issued | 2014-11-10 | |
| dc.identifier.nim | NIM102310101071 | |
| dc.identifier.uri | http://repository.unej.ac.id/handle/123456789/60165 | |
| dc.description.abstract | Hospitals have implemented the best quality through improving the quality of
nursing care. One of the dimension of quality of nursing is responsiveness.
Waiting time is one dimension of responsiveness. The client’s behavior for using
hospital service as the result of hospital effort to maintaining the quality of
service to keep the client’s loyalty. This research aimed to analyze the correlation
of waiting time with client loyalty at polyclinic of jatiroto hospital lumajang. This
research applied the observational analytic type by cross sectional method. The
number of samples was 48 people by using cluster random sampling. The
research showed that the average of waiting time was 60 minutes 47 second. The
data obtained by t-independent statistical test. The result showed the p value
0.000 < 0.05. The conclusion is that there is a significant correlation between the
waiting time and client loyalty. Based on this research, the nursing services could
be improved to get the client loyalty. | en_US |
| dc.language.iso | other | en_US |
| dc.relation.ispartofseries | 102310101071; | |
| dc.subject | waiting time, service quality, client loyalty | en_US |
| dc.title | HUBUNGAN LAMA WAKTU TUNGGU DENGAN PERSEPSI KLIEN TERHADAP LOYALITAS DI INSTALASI RAWAT JALAN RUMAH SAKIT JATIROTO LUMAJANG | en_US |
| dc.type | Other | en_US |
