Browsing UT-Faculty of Nursing by Subject "waiting time, service quality, client loyalty"
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HUBUNGAN LAMA WAKTU TUNGGU DENGAN PERSEPSI KLIEN TERHADAP LOYALITAS DI INSTALASI RAWAT JALAN RUMAH SAKIT JATIROTO LUMAJANG
(2014-11-10)Hospitals have implemented the best quality through improving the quality of nursing care. One of the dimension of quality of nursing is responsiveness. Waiting time is one dimension of responsiveness. The client’s ...