Browsing by Subject "Complaint Behavior and Loyalty"
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The Effect of Satisfaction on Complaint Behavior and Loyalty Recipient Companies of Customs Facilities in East Java Province
(IOSR Journal of Business and Management (IOSR-JBM), 2021-02-02)This study aims to determine the effect of satisfaction on complaint and loyalty behavior. The study was conducted on 95 companies receiving customs facilities in East Java Province using PLS (Partial Least Square). In ...