Perlindungan Hukum bagi Konsumen terhadap Penyalahgunaan Informasi Data Pribadi oleh Pelaku Usaha Virtual Office

Abstract

The development of information technology has a significant impact on the economy in Indonesia. This is evidenced by the emergence of the Virtual Office rental business. Virtual Office is a building in a strategic business location with office operational facilities such as office address, correspondence, receptionist services, business meeting rooms, business meeting rooms, broadband internet, fax, call center, conference calls, virtual live receptionist. In the Virtual Office rental process, consumers will be asked for full name, ID Card of one of the directors/business owner, family card of one of the directors/business owner, Taxpayer Identification Number, account data, as well as a letter of recommendation from the bank to be kept by the business actor. By using normative juridical law research, this study finds the problems faced in the Virtual Office rental business. To date, there is no specific law that regulates the Virtual Office rental business and is followed by the process of collecting consumer personal data carried out by Virtual Office business actors which can increase personal risks that can harm consumers. The misuse of Virtual Office consumer personal data is essentially used in telemarketing promotions, credit applications in online credit applications, the use of pay later applications, and others. Based on these problems, this study outlines the idea in the form of embodiment of legal protection for the operation of the electronic system in the Virtual Office leasing business. Internal and external legal protection for Virtual Office consumers whose personal data is misused by Virtual Office Businesses. Efforts to resolve non-litigation and litigation that can be carried out by Virtual Office consumers whose personal data are misused by Virtual Office Business Actors, namely in non-litigation dispute resolution efforts, consumers can apply to the Minister of Communication and Informatics, in addition, Virtual Offices can be carried out by consumer Dispute resolution through the Consumer Dispute Settlement Agency (BPSK) by means of mediation, conciliation, or arbitration. Then, in litigation settlement, the Virtual Office can file a lawsuit to the consumer court on the basis of Default.