Browsing LECTURER SCIENTIFIC PUBLICATION (Publikasi Ilmiah) by Author "BUDIHARTO, Budiharto"
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The Influences of Hospitalization Health Service Quality for Satisfying and Loyalty at Dr. Abdoer Rahem Situbondo Hospital
BUDIHARTO, Budiharto; WAHYUDI, Edy; HELPIASTUTI, Selfi Budi (International Journal of Humanities and Social Science Invention (IJHSSI), Volume 9 Issue1 Ser. I || Jan, 2020 || PP 60-66, 2020-01-01)The focus of this study is on the influence of the quality of hospital inpatient health services according to the modified SERVQUAL dimension on patient satisfaction and loyalty. Satisfaction plays a role as a mediator ...