Browsing Fakultas Ekonomi by Subject "Measure of Service Superiority (MSS), Measure of Service Adequacy (MSA) Zone of Tolerance, Performance, and expectation"
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Analisis Cutomers Realitonship Management Terhadap Kepuasan Pelanggan Kartu Halo Pada PT. Telkomsel GraPARI Banyuwangi
(2014-04-15)The study aimed at finding out the customer satisfaction which was measured based on 5 dimensions of service quality, consisting of: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The sample of the study ...