| dc.description.abstract | Fast food noodle restaurant is one of the restaurant businesses that are very
popular with all levels of society. XYZ Restaurant is one of the famous
noodle restaurants in Jember Regency.This restaurant has very long
customer queues, especially during peak hours. To overcome these
problems, it is necessary to evaluate and optimize the queuing system in its
services. The purpose of this research was to determine and analyze the
queuing system model applied in that restaurant to formulate
recommendations for queuing system improvements that can reduce queue
length and minimize queuing costs. The method used is a calculation with
queuing theory and simulation using ARENA. The results show that the
queuing system model in the current condition is Single Channel MultiPhase. The number of facilities at the cashier is 1 facility with 2 employees
and the kitchen facility is 1 facility with 6 employees. Queue discipline used
is First In First Out (FIFO). The level of the arrival of customers with
Poisson distribution and customer service time with Exponential
distribution. Based on the results of several improvement scenarios, the
most optimal scenario is by adding 1 cashier facility and 1 kitchen
employee. Recommended queue models suitable for cashier facilities are
(M/M /2); (FIFO/∞/∞) and kitchen facilities are (M/M/1); (FIFO /∞/∞),
with a Multi Channel-Multi Phase queuing system. Costs incurred for the
addition of facilities based on selected scenarios are Rp249,833,- per hour
which is the most minimal cost. | en_US |
