Analisis Kemitraan dan Tingkat Kepuasan Petani Terhadap Pelayanan Pabrik Gula di Lingkungan PT Perkebunan Nusantara X

Abstract

Sugar cane farmers are the producers of raw materials for sugar cane-based sugar mill. The number of sugar cane mill spread in the sugar cane farmer’s environment makes them free to choose a sugar cane mill to grind the sugar cane from their crops. To facilitate the supply of sugar cane from farmers the Sugar Cane Mill cooperates with sugar cane farmers, one of the ways is by partnership system. This study aims to determine the pattern of partnership and trust that formed on the partnership contract between sugar cane farmer and sugar cane mill and the farmer satisfaction level on the quality of sugar cane mill service in PTPN X area. The determination of the study area used purposive method, by deliberately choosing three sugar cane mills in PTPN X (PG. Gempolkrep, PG Pesantren Baru and PG Ngadirejo). The research method used analytical descriptive approach with the help of questionnaire. The data obtained were analyzed using the Customer Satisfaction Index (CSI) method. The results of the study show that the partnership pattern carried out by farmers and sugar mills is a subcontractors pattern and general trading pattern. Farmers’ trust in establishing partnerships is based on the existence of asymmetric information owned by farmers so that sugar cane farmers tend to look for sugar cane mill that is the closest to their sugar cane farming location. On the other hand, the Sugar Cane Mill also provides a lot of convenience in accessing information and assistance on cultivation to farmers. The satisfaction level of sugar cane farmers on the quality of sugar factory service that were above 90 percent indicates that sugar cane farmers are very satisfi ed with the partnership that has been established with the Sugar Cane Mill in PTPN X. In order to maintain the continuity of partnership between sugar mills and sugarcane farmers in the following years, it is necessary to revitalize the partnership and government intervention in strengthening the conducive institution at the local level so as to create an ideal and mutually benefi cial partnership pattern.