PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN WAJIB PAJAK PADA KANTOR PELAYANAN PAJAK CIBINONG

Abstract

This research is purposed to know and analyze any variables of service which consists of reliability, response, emphaty, guarantee, and phisical proof, simultantly and partially to have influence of tax obligators' satisfaction levels, also to learn and analyze variables of dominance service which to have influence of tax obligators' satisfaction. Method of this researh are using : (1) the object of reserch are tax obligator at Cibinong Tax Service Office, (2) time of reserch on April and Mei 18th, 19th and 20th 2004 by considerations that all the all the dates above are busy dates for tax obligator to fulfil their obligation in report mass of SPT; (3) 140 respondents of tax obligator are taken as samples with accidental method; (4) analysis which is used is regression analysis.