KUALITAS PELAYANAN PUBLIK DALAM PEMBUATAN AKTE

Please use this identifier to cite or link to this item: https://repository.unej.ac.id/xmlui/handle/123456789/71812

Full metadata record

DC Field	Value	Language
dc.contributor.advisor	Inti Wasiati	-
dc.contributor.advisor	Boedijono	-
dc.contributor.author	Yowan Anggi Santoso	-
dc.contributor.author	Inti Wasiati	-
dc.contributor.author	Boedijono	-
dc.date.accessioned	2016-01-21T00:56:27Z	-
dc.date.available	2016-01-21T00:56:27Z	-
dc.date.issued	2015	-
dc.identifier.uri	http://repository.unej.ac.id/handle/123456789/71812	-
dc.description.abstract	This research aimed to describe the quality of public service in birth certificate making at Department of Population and Civil Regristration, Jember Regency. This research included in decriptive research with quantitative approach. The researcher used multi item scale which was as ServQual in data analysis. The result of the research which was conducted to 97 respondents could be generally concluded as Good. Based on the ServQual calculation result it was positive 6 (+6), which meant that the hope of society was completed, four from 5 dimensions got positive value (+), except for reliablity dimension got negative value (-) that was -11	en_US
dc.language.iso	id	en_US
dc.publisher	UNEJ	en_US
dc.subject	quality, public service, birth certificate making	en_US
dc.title	KUALITAS PELAYANAN PUBLIK DALAM PEMBUATAN AKTE	en_US
dc.type	Article	en_US
Appears in Collections:	SRA-Social And Politic

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