KINERJA PT POS INDONESIA (PERSERO) JEMBER DENGAN MENGGUNAKAN

Abstract

This research aimed to describe the performance of PT Pos Indonesia (Persero) using Balanced Scorecard by descriptive, quantitative method. Primary data were analyzed through the average of the total indicators contained in each question, and secondary data were analyzed based on ratio analysis. The research method is an activity aimed at obtaining the truth of scientific knowledge, through the established procedure. Research should be conducted carefully and thoroughly, so that the results obtained are right and the activities should be undertaken carefully to determine the type of data, data sources, methods of data collection, the research purpose and techniques of data analysis. The results showed that the financial perspective had a score of 60%, customer perspective had a score of 8.8%, internal business process perspective had a score of 10%, and learning and growth perspective had a score of 15.5%. To further improve the performance of PT. Pos Indonesia (Persero) Jember in the future, it is necessary to pay attention on the aspects of capability of information system, employee capability and customer satisfaction.