EFEKTIVITAS KERJA PEGAWAI DALAM PEMBUATAN AKTA

Abstract

The purpose of this study was to describe the effectiveness of employees working in birth certificate making in The Official Residence and Civil Register at District of Jember. Birth certificate is one of the important personal documents that must be owned by every citizen of Indonesia. In this study used a qualitative approach. The determination of informants using purposive sampling technique. The variable of working effectiveness is measured through six indicators, namely the implementation and results of the work; number of employees; execution time; the cost required; job satisfaction and user satisfaction. The technique of collecting data using the interview, observation and documentation. Data analysis using interactif analysis model namely: the data reduction data presentation, and conclusion. The results showed that the implementation and results of the work of employees in general are in accordance with the predetermined plan; the needs of the number of employees is sufficient to carry out the task with the help of advanced equipment to expedite the process of service; implementation time has been according to plan, but is hampered by the unexpectedly task so it delayed the implementation process; the costs necessary to carry out the work is sufficient because already arranged in for the budget (APBD) accordance with the plan; job satisfaction is good, this is evidenced by carrying out the task with sincerity; user satisfaction: users in general are satisfied with the performance of employees at The Official Residence and Civil Register At District of Jember