Kualitas Pelayanan Rujukan Pasien Pada PUSKESMAS Rowotengah Kecamatan Sumberbaru

Abstract

Quality public service is something desired by the service recipients or the public service provider itself. The quality service will make people satisfied, rising trust, support and obedience to the government. The issue of quality of patient referral service at Puskesmas (Public Health Center) Rowotengah, District of Sumberbaru, Jember Regency is centered on the timeliness of services that goes to lack of officials’ responsiveness to public. The SERVQUAL value means negative that can be interpreted that the fact of service perceived by the customers is lower than the customer expectations in receiving the patient referral service. It can be said that the quality of patient referral service at Puskesmas Rowotengah, District of Sumberbaru, Jember Regency is not good or bad that causes customer dissatisfaction.