INDEKS KEPUASAN MAHASISWA PADA PELAYANAN KEMAHASISWAAN FAKULTAS

Abstract

Public service, according to Decree of Minister of State Apparatus Empowerment No. 25 of 2004, is all service activities undertaken by public service providers as an effort of meeting the needs of service recipients. Student satisfaction can be a measure whether a service can be said good or not. This research aimed to describe the level of student satisfaction toward student services at the Faculty of Social and Political Science, University of Jember by using public satisfaction index and the method used was descriptive-quantitative. The results showed that the student services were good, but in some sub-indicators, i.e. the level of service procedure simplicity, the level of ease in managing and fulfilling service requirements, the level of fairness in providing the services, the level of hospitality and friendliness of service personnel, the level of clarity of the service schedule, indicated not very good. Thus, it can be suggested that the increase in service quality through well-established and quality human resources (HR) be mainained and even increased in an effort of providing services for student satisfaction.