ANALISIS FAKTOR YANG MEMPENGARUHI KOMITMEN ORGANISASIONAL DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR KARYAWAN PADA PT BANK MANDIRI Tbk. JEMBER

Abstract

Review of studies conducted at PT. Bank Mandiri, Tbk in Jember, this research uses the Structural Equation Modeling (SEM) analysis instrument. The sample used is the entire population of 114 respondents. Methods of data collection are by spreading questionnaires. The purpose of this study is to analyze the effect of internal career opportunity, trust organizational commitment and Organizational Citizenship Behavior (OCB), Based on the results of the study, found that internal career opportunity significantly positive effect on the organizational Commitment and a significant positive effect on OCB, whereas a significant positive effect of trust on organizational commitment and a significant positive effect on the high OCB and organizational commitment significant positive effect on OCB.