NURSING CHALLENGE TOWARDS THE ACCOMPLISHMENT OF PATIENT SATISFACTION IN PUBLIC HEALTH CENTRE

Abstract

Public health centre (called “Puskesmas” in Indonesia) constitutes a base health care unit for society at subdistrict region. Nurses encounter a challenge in providing health care that can accomplish patient satisfaction. Then, national health development can be reached over the Indonesian regions. This research was to recognize the correlation between nursing care and patient satisfaction at one of Public Health Centres at Jember County. This is a descriptive correlation, with 44 patients as samples. Analysis was using Chi Square. An approximately 77.3% of patients had a low satisfaction and most of patients considered that nursing care was less good, being 86.4% of respondents. The result showed that nursing care is significant ly associated with patient satisfaction (P 0.018 ; α 0.05). A good nursing care has opportunity as much as 10.667 times more in getting high patient satisfaction. Nursing care standards should be applied well in the public health centre to enhance the patient satisfaction.