Post-pandemic telehealth app: a literature review on future opportunities and challenges

Abstract

Introduction: Telehealth is a medical service solution that can minimize the transmission of COVID-19 by conducting health care remotely. This study aims to analyze the challenges and opportunities of using telehealth to improve public health quality in the post-pandemic period. Methods:The PRISMA method was used to synthesize 28 articles in this study. Furthermore, the research variable data is compared with empirical/theoretical support. Results: Online treatment programs through telemedicine have economic benefits for the health care system and patients because they can efficiently use costs, time, and energy. However, several challenges come from the readiness of service providers, the capacity of service users, network affordability, and local government support. Conclusion:The preparation of resources is needed so that telehealth can be used more efficiently and reach all elements of society in the post-pandemic period.