Patients’ Perceptions of Mdr-Tb Outpatient Healthcare Services in a Public Healthcare Facility

Abstract

Introduction: Assuring the quality of multidrug resistant tuberculosis (MDR-TB) care is important for a better treatment outcome. Indonesia is one of the countries with the highest MDR-TB cases in the world, thus it becomes an unresolved issue in Indonesia. Methods: A Qualitative study developed in a public healthcare facility on Surabaya. This study aimed to gain insight of the MDR-TB patients perceptions about the out-patient healthcare services in a public healthcare facility in Surabaya. This study was conducted in a hospital in Surabaya. Fifteen MDR-TB patients were recruited by purposive sampling and were interviewed semi-structurally and audiotaped. The research data were further analyzed using thematic analysis. Results: Topics generated were Interaction of Provider-Patient, Lack of Human resources, and Inadequate Hospital Facilities. Research data from the participants were conveyed word by word, collected, defined, coded, and arranged into each theme. The process of collecting the research data was done by developing codes and themes. Patients’ satisfaction of healthcare services also an important factor in long-term care of MDR-TB patients. Conclusions: Healthcare services can be improved by including healthcare worker resource and facilities and health workers understand the problems experienced by MDR-TB patients to increase satisfaction while providing the services.