Determinant Variable Toward Level of Donor Trust and Amount of Infaq Payment (Empirical Study at Foundation of Social Fund in Jember-Indonesia)

Abstract

his research aims to know the variables determining level of donors trust and amount of infaq payment at foundation of social fund named Yayasan Dana Sosial al Falah located in Jember Indonesia. Type of the research is explanatory research that explain the impact independent variable to dependent varibale through hipothesis test. A method of data analysis in this study uses Partial Least Square approach (PLS). The reseach result showed that (a) Accountability has no significant negative effect on the amount of infaq payment; (b) Transparency has a significant positive effect on the amount of infaq payments; (c) Quality of service has a significant positive effect on the amount of payment infaq; (d) Institution image has positive effect not significant to infaq payment amount; (e) Accountability has no significant positive effect on donor trust level ; (f) Transparency has no significant positive effect on donor trust level; (g) Quality of service has a significant positive effect on donor trust level; (h) Institutional image has a significant positive effect on donor trust level; (i) The level of trust has no significant negative effect on the amount of infaq payments. Based on the findings, researcher recommand that managements of foundation of social fund should improve transparancy, accountability, quality of servive, image of the institution and level of donors trust to increase a performance of infaq collecting activities.