Management and Development of Human Resources to Improve The Quality of X Hospital Services in Universal Health Coverage Era

Abstract

To achieve the Universal Health Coverage (UHC) in 2019, hospitals need to to prepare it. In addition to joining BPJS Health Insurance, hospitals must improve the quality of service to become the people's choice. It takes the commitment of all stakeholders hospital management, staff and medical personnel. This research was a qualitative research on human resource management in Hospital X related to the high competition in improving the quality of hospital services in Jember. Informants in this study were all top management of the hospital from director to the head of depatments of the hospital. The result showed that the asset of human resources can improve the quality of hospital X because these human assets had more knowledge and social complexity that were difficult for competitors to imitate. It is known that there are several things that concern the employees, namely job security, selectivity in recruitment, high wages, incentive pay, training and skills development, and promotion. This research can be concluded that hospital must analyse and design the application of new human resource management system to improve the quality of service and should give more attention to the employees, make employees as an asset and not as a burden.