Perbedaan Kepuasan Pasien pada Pelayanan Puskesmas Terakreditasi dan Puskesmas Tidak Terakreditasi di Jember

Abstract

Puskesmas was a health service facility that organizes public health efforts. Patient satisfaction became one of the decisive indicators in measuring the quality of health services. The level of community satisfaction of health service used could be measured using 5 indicators of service and the existence of accreditation. Accreditation was expected to make all health care facilities at the first level able to provide services that meet the applicable standards and quality, so that patients can feel satisfied with the services that have been given. This study aimed to determine differences in patient satisfaction with accredited health centers and non accredited community health centers in Jember. This research was descriptive analytic research with cross sectional approach. The sample in this study were 450 people with consequtive sampling technique. Data collection from this research using questionnaire. Data were analyzed using p value of 0,000 which means that the value of p value <0,05. The conclusion that can be taken from the explanation was Ha accepted indicating that there was a difference between patient satisfaction toward accredited and not accredited health center service in Jember Regency Year 2016. This research recommended health center to provide excellent service for patient and upgrade their careworker’s skills about caring.